Customer Care

Corporate Customer Service Unit

Our dedicated Customer Service Managers are available from 8:30am to 17:00pm (UAE) , Monday to Friday to assist you with your enquiries and complaints related to :
Corporate Account services
Payments and Cash Management Products
Trade – Letter of Credit, Guarantee, Discounting Status and other documents
You can write to your Corporate and Investment Banking Customer Service Team using your mashreqMATRIX online portal or emailing at : You may also contact us via phone at 800-CCSU / 800-2278. Or +971 442 46620 from outside the UAE.

Get in touch

By Phone
Mashreq Al Islami Customer Service Unit +971 44 24 4411
Mashreqbank Global Headquarter
Umniyati Street (off Al Asayel Street) Burj Khalifa Community PO Box 1250 Dubai – UAE
Business Hours
Monday to Friday 08.30am to 05.30pm

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