Processing US Dollar Outward Payments

Given the global regulatory environment, Mashreqbank PSC (“Mashreq”/ “Bank”) is required to review its policies to meet international banking standards. The purpose is to safeguard the interest of its customers and the Bank.

Going forward, all USD outward payment instruction(s) received from the Bank’s customers would require supporting documents/ information before processing the fund transfer request. Supporting documents / information will be required at the time of initiating the funds transfer request through MashreqOnline and/or from any of the Mashreq branches.
The additional information is required from all Business Banking customers. Information requested has been categorized based on the type of payment. Details below:
Type of Payment Supporting document/information required
Service Payment
  • Type of Service Rendered
  • Country where the service is provided
  • Optional :
    • End user details – Name, Date of Birth and Nationality
    • Any additional documents that would support the Fund Transfer Application (FTA) request
Trade Payments
  • Port of Loading
  • Port of Discharge
  • Cargo/Vessel Name
  • Airway/IMO Number
  • Commercial Invoice / Performa Invoice Copies
  • Transport Document Copy [e.g. Bill of Lading; Airway Bill; Road Transport]
  • Optional:
    • End user – Name, Date of Birth and Nationality
    • Any additional documents that would support the Fund Transfer Application (FTA) request
Trade Advance Payments
  • Commercial Invoice / Performa Invoice Copies
  • Type of Goods: Detail of the merchandise being traded
  • Origin of Goods: Country name is required
  • Port of Loading
  • Port of Discharge or Destination
  • Optional:
    • Cargo/Vessel Name
    • Airway/IMO Number
    • End user – Name, Date of Birth and Nationality
IMPORTANT: Failure to provide the required documents / information may result in cancellation of Client’s instruction(s). The Bank will not be liable in any event whatsoever for any exchange loss as a result of declining any transactions. The Bank may also require further documents / information subsequently in order to meet its regulatory obligation and satisfy beneficiary / correspondent bank’s requirements. In such circumstances, the Bank requests prompt response and complete cooperation from the Client in providing the details. Please feel free to contact Bank’s customer service on +971 4 4244 763 or email on SMEFTdocs@mashreq.com for any further clarifications.

FAQ – EDD US DOLLAR OUTWARD PAYMENTS