Customer Care

We are listening to you

Corporate customer? You can access Corporate Customer Care information here

Ways to get help

Inquire about services and products

Provide feedback or suggestions

Raise a complaint

Track your Request / Complaint

Insert your reference number to view your existing case status.

If you’re not satisfied with our final resolution

We assure you that our complaint resolution process is fair and robust. In case you have not received the formal final closure or are not satisfied with the final resolution, you may refer your complaint to Sanadak. Website - www.sanadak.gov.ae Call Center - 800SANADAK (800 72 623 25) Email - info@sanadak.gov.ae
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Exciting Digital Banking experience with the enhanced Mashreq Mobile App

Important Notice

Contact Us

Mashreq NEO
Within the UAE: 04 424 4444 Outside the UAE: +971 4 424 4444 Available 24/7
Mashreq Private Banking
Within the UAE: 800 PRIVATE (800-7748283) Outside the UAE: +971 4 4244466 Available 24/7
Mashreq Gold
Within the UAE: 800-4-GOLD [800 44653] Outside the UAE: +971 4 424 4653 Available 24/7
Mashreq Corporate & Investment Banking
Within the UAE: 800-CCSU (800-2278) Outside the UAE: +971 4 4246620 Need help: Click here
Mashreq Business Banking
Within the UAE: 04 424 4763 Outside the UAE: +971 4 4244763 Available Monday to Saturday, 8 a.m. to 8 p.m. (UAE time)
Mashreq NEO BIZ
Within the UAE: 04 424 4550 Outside the UAE: +971 4 424 4550 Available Monday to Saturday, 8 a.m. to 8 p.m. (UAE time)

Get in touch

Mashreqbank Global Headquarter
Umniyati Street (off Al Asayel Street) Burj Khalifa Community PO Box 1250 Dubai – UAE
Business Hours
Monday to Friday 08.30am to 05.30pm