Customer Care

Track the status

'Sign in to Online Banking / Mobile Banking to view your existing queries' so that we can personalize your experience and service you better.

Know your Rights

If you are not satisfied with the resolution provided to you by our bank for your complaint you may pursue external mediation and escalate your complaint to the Central Bank.
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Get in touch

By Phone
Mashreq Al Islami Customer Service Unit +971 44 24 4411
Mashreqbank Global Headquarter
Umniyati Street (off Al Asayel Street) Burj Khalifa Community PO Box 1250 Dubai – UAE
Business Hours
Monday to Friday 08.30am to 05.30pm