We will revert to your query within 1 working day.
If you are uncontactable, we will email you on your registered email.
We will try to resolve your query within 3-4 working days.
We will always inform you in advance if we cannot resolve your query within 3-4 working days.
If you are not satisfied with the response/ resolution provided by Customer Care team, you can escalate to the next level.
Central Bank Escalation
If your complaint is not resolved by the bank within 30days, or if you are not satisfied with the proposed solution you the can ask for the CBUAE's help.