Customer Care

We are listening to you

Corporate customer? You can access Corporate Customer Care information here

Ways to get help

Inquire about services and products

Provide feedback or suggestions

Raise a complaint

Track your Request / Complaint

Insert your reference number to view your existing case status.

Know your Rights

If you are not satisfied with the resolution provided to you by our bank for your complaint you may pursue external mediation and escalate your complaint to the Central Bank.
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Exciting Digital Banking experience with the enhanced Mashreq Mobile App

Important Notice

Contact Us

Mashreq NEO Banking
Calling within UAE: 04 424 4444/04 424 4411 Calling from Outside UAE: +971 4 424 4444/+971 4 424 4411
Mashreq Private Banking
Calling within UAE: 800 PRIVATE (800-7748283) Calling from Outside UAE: +971 4 4244466
Mashreq Gold
Calling within UAE: 800-4-GOLD [800 44653] Calling from Outside UAE: +971 4 424 4653
Corporate & Investment Banking
Calling within UAE: 800-CCSU (800-2278) Calling from Outside UAE: +971 4 4246620 Mail us at: corporate-csu@mashreq.com
Mashreq Business Banking
Calling within UAE: 04 424 4763 Calling from Outside UAE: +971 4 4244763

Get in touch

Mashreqbank Global Headquarter
Umniyati Street (off Al Asayel Street) Burj Khalifa Community PO Box 1250 Dubai – UAE
Business Hours
Monday to Friday 08.30am to 05.30pm