Trade Doc

TradeDoc is a FREE service that allows Mashreq Al Islami customers to have their Trade business documents picked up from the convenience of their office location by our Courier Service agent and delivered to Mashreq Processing Unit on the SAME DAY.

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Convenient and Efficient

Free Document Pick-up Service
You can save time and efforts from submitting trade documents in person to our branches / SME Centers
The documents collected will be submitted to Mashreq Processing Unit on the same day

Flexible and Secure

Your business documents will be handled safely by professional courier service provider, which will pick up at the time and place specified by you in advance
You can freely arrange the collection schedule and frequency to fit your company's needs

Access to information

You can login to SME Business Online to check the status of your documents anytime, anywhere
Documents can also be tracked through the Courier website

Terms and conditions

Service will be get activated within 5 working days from the date of submitting request
You may contact Courier Company on Telephone: +9714 2944451 or Email: Frontdesk@teamexpressme.com
Courier will pick-up the Trade documents only in a sealed packet and provide tracking acknowledgement and deliver to Mashreq Central Processing Team located at DOZ
Customer may track the shipment on www.teamexpressme.com through courier reference number
All Collections requests for Dubai, received on or before 10.30 am would be collected and delivered same day to Mashreq – DOZ, otherwise would be delivered on next working day
All collections request, for Sharjah received on or before 10:00 am would be collected from the customer and delivered same day to Mashreq Central Processing Team, otherwise would be delivered on next working day
All collection requests for other Emirates on or before 3pm would be collected from customer and delivered on next working day to Mashreq Central Processing Team
Please note that this is a pilot service that we are running for limited period only

Transparency

SME TradeDoc Application Form
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