Free Document Pick-up Service
SME Trade Doc
To make your Business Banking experience with Mashreq Al Islami even more convenient, we are delighted to introduce a new service under Trade Services – SME TradeDoc. SME TradeDoc is a FREE service that allows Mashreq Al Islami customers to have their Trade business documents picked up from the convenience of their office location by our Courier Service agent and delivered to Mashreq Processing Unit on the SAME DAY.
Convenient and Efficient
- Free Document Pick-up Service
- You can save time and efforts from submitting trade documents in person to our branches / SME Centers
- The documents collected will be submitted to Mashreq Processing Unit on the same day
Flexible and Secure
- Your business documents will be handled safely by professional courier service provider, which will pick up at the time and place specified by you in advance
- You can freely arrange the collection schedule and frequency to fit your company's needs.
Access to information
- You can login to SME Business Online to check the status of your documents anytime, anywhere
- Documents can also be tracked through the Courier website
Terms and Conditions
- Submit the application form to any of our Branches / SME Centers
- Service will be get activated within 5 working days from the date of submitting request
- You may contact Courier Company on Telephone: +9714 2944451 or Email: Frontdesk@teamexpressme.com
- Courier will pick-up the Trade documents only in a sealed packet and provide tracking acknowledgement and deliver to Mashreq Central Processing Team located at DOZ
- Customer may track the shipment on www.teamexpressme.com through courier reference number
- All Collections requests for Dubai, received on or before 10.30 am would be collected and delivered same day to Mashreq – DOZ, otherwise would be delivered on next working day.
- All collections request, for Sharjah received on or before 10:00 am would be collected from the customer and delivered same day to Mashreq Central Processing Team, otherwise would be delivered on next working day
- All collection requests for other Emirates on or before 3pm would be collected from customer and delivered on next working day to Mashreq Central Processing Team
- Please note that this is a pilot service that we are running for limited period only