For the privileged few


Full range of exclusive and differentiated banking channels which include

Mashreq Gold Call Centre with Dedicated Gold Service Assistants

Access to a dedicated Gold Service Assistant at the Gold Call center set up exclusively to cater for Gold Customers;

  • Your Gold Service Assistants will be available from 8.30 am to 4.30 pm (Sunday – Thursday)
  • Your Gold Service Assistant can be reached on a dedicated direct number to ensure you get a personalized service.
  • If your call is not answered within 20 sec, you shall be diverted to the dedicated Gold Line 800-4-GOLD
  • Our service promise to you our customer is that all calls not attended to will be returned within 20 minutes.

Gold Line Number 800-4-GOLD [4653]

Gold Line International Dialing Number 009714-424-GOLD [4653]

Mashreq Online Banking

With our online banking services you can make as many trips to the bank as you need without leaving the comfort of your home or office.
Services available online include:

  • Opening accounts
  • Viewing, downloading and printing statements
  • Paying utility bills like Etisalat, Du, DEWA, Salik
  • Paying your Mashreq and Non Mashreq credit card bill
  • Paying your Emaar bills
  • Booking deposits
  • Transferring funds within and outside Mashreq
  • Blocking and/or Activating cards and more

Snapp - Mashreq Mobile Banking

Snapp, Mashreq’s award-winning mobile banking app, enables you to connect with the bank in a more convenient way. Transactions that can be done through Snapp mobile banking include:

  • Access your accounts,
  • Utility bill payments
  • Credit Card payments
  • Transfer of funds instantly
  • All this, with highly advanced security features built-in, to make sure you have a worry-free banking experience.
  • Registration and usage of this service is simple and straightforward, and free of cost.

Exclusive Gold Banking Lounges

Lounges with full service capabilities including meeting rooms that provide discretion and confidentiality at Jumeirah Branch, Khalifa A City in Abu Dhabi, Umm Suquiem Branch Dedicated Gold banking teller queues at most of our branches.