Full range of exclusive and differentiated banking channels which include
Mashreq Gold Call Centre with Dedicated Gold Service Assistants
Access to a dedicated Gold Service Assistant at the Gold Call center set up exclusively to cater for Gold Customers;
- Your Gold Service Assistants will be available from 8.30 am to 4.30 pm (Sunday – Thursday)
- Your Gold Service Assistant can be reached on a dedicated direct number to ensure you get a personalized service.
- If your call is not answered within 20 sec, you shall be diverted to the dedicated Gold Line 800-4-GOLD
- Our service promise to you our customer is that all calls not attended to will be returned within 20 minutes.
Gold Line Number 800-4-GOLD 
Gold Line International Dialing Number 009714-424-GOLD 
Mashreq Platinum Chip & PIN Debit Card
Your Mashreq Platinum Chip & PIN Debit Card helps you stay in control of your daily finances, with an added level of security through the use of a Personal Identification Number (PIN). The embedded computer chip stores information in a secure, encrypted format, making it more difficult for unauthorized users to copy or access the information on the card. You can use this card:
- To withdraw cash from more than 250 Mashreq ATMs or from a million more all over the world and growing (please add the icon used in the card flyer)
- To shop safely at over 27,000 retail outlets in the UAE and over 24 million retail outlets around the world and growing
Exclusive Gold Banking Lounges
Lounges with full service capabilities including meeting rooms that provide discretion and confidentiality at Jumeirah Branch, Khalifa A City in Abu Dhabi, Umm Suquiem Branch Dedicated Gold banking teller queues at most of our branches
Mashreq Online Banking
With our online banking services you can make as many trips to the bank as you need without leaving the comfort of your home or office.
Services available online include:
- Opening accounts
- Viewing, downloading and printing statements
- Paying utility bills like Etisalat, Du, DEWA, Salik
- Paying your Mashreq and Non Mashreq credit card bill
- Paying your Emaar bills
- Booking deposits
- Transferring funds within and outside Mashreq
- Blocking and/or Activating cards and more
Snapp - Mashreq Mobile Banking
Snapp, Mashreq’s award-winning mobile banking app, enables you to connect with the bank in a more convenient way. Transactions that can be done through Snapp mobile banking include:
- Access your accounts,
- Utility bill payments
- Credit Card payments
- Transfer of funds instantly
- All this, with highly advanced security features built-in, to make sure you have a worry-free banking experience.
- Registration and usage of this service is simple and straightforward, and free of cost.